Política de envío

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification and a tracking number when your order has shipped. Shipping times are based from the date of your order and are outlined in each items description. Custom builds and pre orders typically are completed and shipped in a 3-5 week time window based on the current orders already in que prior to your purchase.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Unless stated or requested all components are shipped with insurance for full value and this means a direct signature will be required for and at the time of delivery by the carrier. If you are unable to be present for your delivery please make arrangements with the carrier or contact us to see if we can help. Delivery is scheduled by the carrier once they are in possession of the shipment.

International Shipping

We ship to the following countries only: 

United States, Canada, Italy, United Kingdom, Germany, India, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Belize, British Virgin Islands, Cayman Islands, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Netherlands Antilles, Paraguay, Peru, Uruguay, Venezuela, Australia, Cook Islands, Fiji, French Polynesia, New Zealand, French Southern Territories, Heard & McDonald Islands, South Georgia & South Sandwich Islands, British Indian Ocean Territory, 

 Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Funtastic Vintronics and funtasticvintronics.com is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please Contact Us with your name and order number, and we will look into it for you.

You can check the shipping status of your order here, you will need the tracking number associated with your order:

 

USPS tracking

UPS tracking

FedEx tracking

 

Refunds, returns, and exchanges

We accept returns on eligible items only. You must request your return within 14 days after delivery. The item returned must be unused and in its original condition unless it is defective or was damaged upon arrival. Upon approval of the condition of the returned item, we will refund the full order amount minus the shipping costs for the return. We do not accept returns or issue refunds on Custom built, special order, personalized or any unit(s) offered for sale as not eligible for return. We include a warranty on certain select items which covers repairs only. 

Contact Us with any questions about refunds, returns, exchanges or warranty.

 

If Your Item Arrives Damaged

In the event that your order arrives damaged in any way, Contact Us . Include your order number, the tracking number and a description of the item’s condition. We address these issues on a case-by-case basis but will try our best to work towards a satisfactory solution. We will also need photos that show the condition and damages to the item and any damages to the shipping box. The photos will be required in order for us to file a damage claim with the shipper.

We prefer email over phone calls so that we both may have a record of our communications. If you have any further questions, please don't hesitate to Contact Us