Certain warranties apply to eligible items. Not all items we sell carry a warranty and these are not eligible for a warranty claim. We include warranty coverage information in the product listing for all items we sell, describing whether they are covered by or excluded of a warranty. We make clear in each product listing whether the item is or is not covered by any type warranty or guarantee. If your item carries a warranty, it also included a warranty packet with the shipment. Use the service number printed on the warranty documentation when filing your RMA. You must request an RMA number prior to making any warranty claim.
If your item is covered by a warranty:
RMA is for warranty work only, it is not for a refund. Issues from abuse, misuse, neglect or external damages are not covered. Signs of tampering or repairs by anyone other than funtastic vintronics voids all warranty coverage.
Damage from moisture of any kind, electrical surges, lightning and static electricity are not covered. Coverage is limited to replacement of any original components which have failed under normal operating conditions. Faulty components will be replaced with no charge to you for parts or labor. Vacuum tubes/valves are not covered by warranty. Damage caused by faulty tubes is not covered by warranty.
Shipping both ways is the responsibility of the original owner/purchaser of the unit. You must request an RMA number prior to making any warranty claim. Your RMA must be approved prior to shipping. Please follow appropriate packing methods to prevent shipping / transportation damage. We strongly suggest insuring your shipment for the replacement value of the item.